We want our customers to feel welcome, appreciated and valued.

• Telephone calls and enquiries will be answered in a polite and efficient manner.
• Our support services during regular office hours.
• Our website will be regularly updated with details of exam dates and prices.
• Written and Online communications will be professional, clear, accurate and up to date.
• Our employees will be professional, pro‐active, and responsive.
• Staff on exam days will be clearly identified with an ID badge.
• Exam guidance will be readily available. We will provide our preparation centres with all the necessary support for Cambridge English exams.
• Feedback from our customers will be used to help us continuously improve our customer service.
• Complaints will be managed promptly, handled sensitively, and concluded within an agreed timescale. We will not treat candidates any differently if they have a complaint.
• Premises and exam venues will be clean, accessible, safe, and welcoming for all candidates.
• Registration process will be simple and efficient. Registration will be open for as long as possible to offer an enhanced service.
• Information, exam materials and data will be treated in a confidential and secure manner.
• Costs for exams will be published and easily accessible. We will let candidates know as soon as possible about any extra costs such as late entry fees.

Global English Exam: your first choice for your professional development!

When you phone us

• We aim to answer calls promptly. We will always give our name and will try to answer queries straight away if we can.
• If we do not know the answer to a question, we commit to respond within two working days.

When you write to or email us

• We aim to respond with an answer as soon as possible and will always reply within two working days.
• If you have a complaint, you can write to info@XXXX or speak to a member of our staff.
• Complaints will be acknowledged within two days of receipt. Once we have received full details of your complaint, we will do everything we can to respond fully to your issue within fourteen days.
• We will make sure our email in‐boxes are checked regularly during the working day.

When you visit our premises

• A member of staff will always be ready to greet you punctually at the reception.

Processing of Cambridge English Entries and Results

• Candidates will receive confirmation of Cambridge English exam entries at least five working days before the exam (unless it is a late entry).
• Certificates for Cambridge English exams will be dispatched, no more than five working days after we receive them from Cambridge Assessment English.

Global English Exam: your first choice for your professional development!

Choose your most suitable exam date and benefit from our expertise in exam management.

Select your exam

First select the Cambridge English exam you want to take.

To find out what level you have, you can take a Cambridge Placement Test. If you already know which exam you want or need to take, go to the registration page and select the exam you want to take and the date.

Register

You can register online.

If you have any special requirements, you can find out here how we can help you.

There is a deadline to register for each exam session. You may still be able to register for exams after this date, but you will have to pay a penalty fee. You can find more information about late registration penalty fees from the terms and conditions document. 

Submit your registration

After fill in the form, you will be required to submit the following documents via email at info@xxxxxxx.co.ke. In order to minimise delays you must include your Registration Reference Number in all communications.

• A scanned copy of your identification document that you registered with (Passport or Kenyan ID). The document must be valid.
• For candidates under 18 years, please attach a clear copy of Parent/Guardian’s ID document (Passport/Kenyan ID).

Please note you will not be allowed to attend an exam if you have paid but have not completed the application and submitted this along with all required documents to our Exam Centre. All documents must be received before the registration deadline.

Once you have completed the registration process, you will receive a confirmation email for our customer service.

If you have submitted your registration and haven’t received a confirmation message after two working days, please contact us at info@xxx.or.ke or call us on +254 xxxxxxx.

Pay for your exam

Fees for each exam is listed on the registration system.

Your application will not be processed until you have paid for your exam in full.

Payment in full must be received before the registration deadline of the exam you selected.

There are two ways you can pay:

1. Pay via Mpesa

Below are the steps to follow to proceed with the payment:

– Safaricom Mpesa / paybill

– Enter business number:  933 226 

– Enter account number = last name & first name of the candidate

– Enter amount

– Enter your pin

2. Pay by cash deposit at the bank

All cash deposit payments should be made at any NCBA Bank branch.

Follow the instructions below to complete the deposit slip:

• Ensure that your full candidate name is clearly indicated. Your name must match the document (passport / Kenyan ID) that you used to register with.
• Indicate your Registration Reference Number.
• Send a scanned copy of your payment slip to at info@xxxxxxx.co.ke . The subject of your email must include your Registration Reference Number.

Bank Details

Account Name
Account Number
Beneficiary Bank Name	NCBA
Bank Code
Branch Code
Swift Code
Payment Reference*	School / Language Institution Name and Reference Number. Example: French school -00A3

Receive your confirmation of entry

Once you have successfully registered and completed the payment process, you will receive via email your confirmation of entry approximately 7 days before the exam.

Each candidate will also receive a reminder email 48 hours before the exam.

 

Check the form as attached doc to incorporate the info on the online form

+ add Special Arrangements

Please tick the box and enter relevant information or comments in regard to the requirement of special arrangements (dyslexia, wheelchair users, etc.).

Top of Form

I require Special Arrangements.

See the registration process for schools and language institutions below.

Request a school exam entry form

You can register students individually or in bulk.

Email us at your info@xxxxxxx.co.ke  for a school exam entry form.

If you would like to bulk register your candidates, please contact us  for more information.

Organization and School Access

Please use your email address and password to log in to your organization’s or school’s portal.

Organization User Registration

After submitting your registration, it will take some time to activate your account. You will get an email as soon as the activation process is done.

Complete the entry form

Download and print the exam registration form for your school candidates.

To complete the form, you will need to make sure that you have a photocopy of each candidate’s passport or Kenyan National ID. Make sure the document must be valid upon registration.

Please ensure that you do not exceed your school’s agreed quota of students for examination.

Make your payment

Schools and Language Institutions must pay any invoices received before the end of each registration period.

There are two ways you can pay:

1. Pay via Mpesa

Below are the steps to follow to proceed with the payment:

– Safaricom Mpesa / paybill

– Enter business number:  933 226 

– Enter account number = name of the school/ language institution

– Enter amount

– Enter your pin

2. Pay by cash deposit at the bank

All cash deposit payments should be made at any NCBA Bank branch.

Follow the instructions below to complete the deposit slip:

• Ensure that your school / language institution name and Registration Reference Number are clearly indicated.

Bank Details

Account Name
Account Number
Beneficiary Bank Name	NCBA
Bank Code
Branch Code
Swift Code
Payment Reference*	School / Language Institution Name and Reference Number. Example: French school -00A3

 

Please note: your candidates’ applications will not be processed until payment has been received. There may be additional fees for late registration and making changes to your registration.

Submit your school’s application

Once you have completed the entry form spreadsheet and made the payment you are ready to submit your school’s application.

You will need to send the below documents to us via email and via courier.

Your email should include:

• Your completed entry form spreadsheet for all candidates
• A scanned copy of each candidate’s ID
• A scanned copy of your bank deposit slip

 

Reminder:  the subject title of your email should be your Preparation Centre Exam or your Reference number.

Your registration is now complete!

Confirmation of entries

You have now successfully registered your candidates for a Cambridge exam.

You will receive your candidates’ Confirmation of Entry approximately 10 days before their exams.

If you need to make changes to your submitted entries, please contact us to discuss any amendments.

See the registration process for Corporates  below.

Request an exam entry form

You can register corporates individually or in bulk.

Email us at your info@xxxxxxx.co.ke  for a corporate exam entry form.

If you would like to bulk register your candidates, please contact us  for more information.

Corporate Access

Please use your email address and password to log in to your organization’s or school’s portal.

Corporate User Registration

After submitting your registration, it will take some time to activate your account. You will get an email as soon as the activation process is done.

Complete the entry form

Download and print the exam registration form for your school candidates.

To complete the form, you will need to make sure that you have a photocopy of each candidate’s passport or Kenyan National ID. Make sure the document must be valid upon registration.

Please ensure that you do not exceed your school’s agreed quota of students for examination.

Make your payment

Schools and Language Institutions must pay any invoices received before the end of each registration period.

There are two ways you can pay:

1. Pay via Mpesa

Below are the steps to follow to proceed with the payment:

– Safaricom Mpesa / paybill

– Enter business number:  933 226 

– Enter account number = name of the school/ language institution

– Enter amount

– Enter your pin

2. Pay by cash deposit at the bank

All cash deposit payments should be made at any NCBA Bank branch.

Follow the instructions below to complete the deposit slip:

• Ensure that your Corporate name and Registration Reference Number are clearly indicated.

Bank Details

Account Name
Account Number
Beneficiary Bank Name	NCBA
Bank Code
Branch Code
Swift Code
Payment Reference*	Corporate Name and Reference Number. Example: French school -00A3

 

Please note: your candidates’ applications will not be processed until payment has been received. There may be additional fees for late registration and making changes to your registration.

Submit your Corporate’s application

Once you have completed the entry form spreadsheet and made the payment you are ready to submit your school’s application.

You will need to send the below documents to us via email and via courier.

Your email should include:

• Your completed entry form spreadsheet for all candidates
• A scanned copy of each candidate’s ID
• A scanned copy of your bank deposit slip

 

Reminder:  the subject title of your email should be your Preparation Centre Exam or your Reference number.

Your registration is now complete!

Confirmation of entries

You have now successfully registered your candidates for a Cambridge exam.

You will receive your candidates’ Confirmation of Entry approximately 10 days before their exams.

If you need to make changes to your submitted entries, please contact us to discuss any amendments.